Team Culture Reset Following Veterinary Practice Acquisition

Client Profile:

• Two-DVM small animal practice

• VMG member 

• Single-owner operation

The practice sought  to:

• Realign cultural behaviors with new leadership's vision

• Address misalignment between existing culture and desired future state

The solution: A comprehensive culture assessment and team alignment workshop

• Conducted team-wide survey to identify general sentiment, sources of conflict, perceptions of new leadership, and employee pain points

• Designed and facilitated a custom workshop to collaboratively define successful cultural behaviors

• Developed team development recommendations that the practice could implement to continue the cultural transformation

Key Outcome:

Empowered the client to move beyond generic team directives to implement:

• Actionable, measurable behaviors

• Culture aligned with leadership vision

• Framework for ongoing cultural development

What the Client Said (official testimony forthcoming)*: 

Holly and Lauren were exceptional. Specifically, their onboarding was a multi-meeting process that helped them understand the dynamics that our clinic was specifically dealing with, see the holes in our culture that needed to be addressed, and then set us up powerfully to have our team-building meeting. This is a fully customized approach to organizational culture and their representation as architects of culture is spot on. As a clinic, we now have a fleshed-out code of conduct for our employees, not just with how they interact with clients but how they interact with each other. It has specific actions to either take or avoid, behaviors that are in line with our core values, and behaviors that were specifically identified by the members of the staff that needed to be addressed.

Wes Seipel, DVM, Auburn Valley Animal Clinic