Transforming Hiring Practices in a Veterinary Hospital

Client Profile:

• Four-DVM small animal practice

• Single-owner operation

The practice sought to:

• Enhance hiring standardization

• Define measurable criteria for quality candidates

• Sustain long-term team growth with strategic talent acquisition

The solution: A comprehensive selection process overhaul

• Developed a competency-based framework

• Crafted targeted interview questions with objective rating scales

Key Outcome:

Empowered the client with data-driven tools to make informed hiring decisions, fostering a high-performing, cohesive veterinary team aligned with the practice's long-term goals.

What the Client Said: 

“I would encourage any veterinary facility, who do not have all the answers, to ask for another perspective. Holly and Lauren were understanding and thoughtful when presented with our hospital’s struggles. They took time to consider our situation and would come back with helpful advice and suggestions. We have had evaluations before, but never conversations about [the] hospital’s work environment and how to shape it.”

Chris Williams, Owner and Business Manager, Burien Veterinary Hospital