A four-DVM small animal practice aimed to enhance its hiring process by through standardization and defined, measurable criteria for quality candidates. The solution involved a comprehensive selection process overhaul, including the development of a competency-based framework and targeted interview questions with objective rating scales. This approach resulted in data-driven tools that empowered the practice to make informed hiring decisions, ultimately fostering a high-performing, cohesive veterinary team aligned with the practice's long-term goals.

A two-DVM small animal practice sought to realign its culture with the new leadership's vision. Through a comprehensive assessment and team alignment workshop, the practice identified key issues and collaboratively defined successful cultural behaviors. This process resulted in the implementation of actionable, measurable behaviors, a culture aligned with leadership vision, and a framework for ongoing development. The practice moved beyond generic team directives to achieve a meaningful cultural transformation.